Chris Boese's Weblog

Dan Gillmor gives much-needed perspective on the journ-opoly's real market failures

Link: Dan Gillmor: Journalism monopoly was also a market failure - Advertising - Salon.com.

Dan lays it down tough, but he says some things that really needed saying, that needed amplifying.

I'm still pretty freaked over the general decline of the overall enterprise of public affairs reporting, investigative reporting, civic and civil society reporting and analysis, as these behemoth media monopolies falter like a single-species pine forest hit by the bark beetle.

But Dan is at least reminding us, reminding me, of something I knew, suffered with as the status quo, never quite reconciled myself to as the years rolled by, but found myself increasingly powerless to do anything about it to fight those monopolies, at least until the blog movement and the idea of citizen journalism came along.

Not that the pretty feeble but courageous citizen journalism and non-profit journalism efforts caused the massive monopolies to shiver in their boots. That mild contribution to the monopolies' death is just a thousand cuts, with the IDEA of the real masses, the huge reading publics accessing content for free online. Those readers were fed by an advertising-subsidized content machine, however, a machine created and delivered in an industrial, mindless assembly-line, tape-recorder-journalist-as-low-wage-line-worker model, not with a a critical thinking and analysis (even semantic parsing!) information age model (one could argue the Internet model is SEO-driven, nearly-bot-written content thinly scraped to follow trending topics... but that's a subject for another post!).

But the real death blow is being struck by the hand that fed the monopoly powers: advertisers cutting back in the face of the Great Recession.

Jan Chipchase leaves Nokia, joins Frog Design - BusinessWeek

Link: Jan Chipchase leaves Nokia, joins Frog Design - BusinessWeek.

I know I'm finding this story late, but ever since I heard Jan Chipchase do a talk on his research and design work, I like to follow what he's doing wherever he's doing it. Sort of like Carmen Sandiego!

Jan Chipchase leaves Nokia, joins Frog Design

Posted by: Helen Walters on April 05, 2010

Interface designer and anthropologist Jan Chipchase (that’s him in the background, taking the picture) has made a name for himself and collected quite a following as a result of his work at Nokia, where he worked in both the research group and the design team (read a 2007 BusinessWeek Q&A with him here.) Having joined the Finnish telecoms company in October, 2000, Chipchase spent nine years in Tokyo and the last at Nokia Design in Los Angeles. Now, however, change is afoot, as Chipchase moves to work at design and innovation consultancy, frog design. As the firm’s new executive creative director of global insights, Chipchase is relocating once more, this time to Shanghai, China.

[...]

What does your title mean and what will your new role entail?
It’s a global role, so I won’t be restricting myself to Shanghai. Having said that, it’s a growing studio, so I look forward to being part of that story. Within frog, I hope to bring my considerable hands-on experience of going out into the real world and bringing insights and information and inspiration back into the organization. I’ve seen firsthand how that can affect not only what a company decides to make, but how it decides to make or even whether it should make. And by “make”, I mean products and services and applications, even things like how an organization structures itself, how it puts processes in place for innovation. Put it this way, it’s pleasantly messy. No Teutonic, Finnish answer of “this is how it is.” It’s way more interesting than that.

[...]

A cautionary tale as social media sites and platforms inevitably rise and fall

Link:  FT.com / Reportage - The rise and fall of MySpace.

I've been around the social media block long enough (Geocities, Friendster, Tribe.net, anyone?), and this seems to apply to the seemingly "invincible" search engines as well (WebCrawler, AltaVista?): the one thing that seems as constant as death and taxes online is that the social sphere (the wisdom of crowds or mob rule) is fickle.

You may be up one day, but most surely, a day will come when you will be down (think about it, Blackboard!).

So while I never really got into MySpace, the larger story of the MySpace failure is a cautionary tale for any 800 pound gorilla entertaining dreams of invincible bigness.

This Financial Times article dissects the failures of the early leader dancing on the tensions between interactive communication models and mass media communication models, as News Corp tycoons demanded MySpace scale up to mass media audiences and oblivious mass media behaviors, effectively killing their own golden goose.

But is that what killed the MySpace social ecosystem?

(Note, it is not really dead, but it is acknowledged in this article that its 100M users are no longer contesting Facebook for leadership at 300M users.)

One could argue that as surely as MySpace rose, it would also fall, as surely as a small town church will split into two churches, as surely as Friendster begat Tribe begat MySpace begat Facebook (which will begat ???).

But back when this question of ascendancy between MySpace and Facebook was still in more open contention, I never once doubted Facebook would come out on top (and this wasn't just because MySpace often resembled the old Geocities pages either!).

But people argued with me. And I knew they were wrong, despite their very earnest and rational arguments, proofs, numbers.

It bugs me: How did I know they were wrong? I am wont to reflect on these things. I wouldn't just  cite my online research background in social ecosystems, user experience design work, or some other thing from my resume' (an argument based on authority or expertise, which seems to be a cheat in this instance, since I have never designed a site as successful as MySpace or Facebook).

So truisms and arguments from authority or expertise don't count, at least for this exercise.

So how did I just KNOW? How did all those other 300M users just know? What did we know?

Jonathan Zittrain warns: Beware the Rise of Closed Platforms

Link: Zittrain: Beware the Rise of Closed Platforms - GigaOM.

I love it when Jonathan Zittrain weighs in on things. Loved his book, The Future of the Internet and How to Stop It, and mostly what he says here expands on ideas in there, focused on the platform side of things, and the growing lack of "generativity" and openness in the newer platforms coming out, like the iPhone and Kindle.

So if you haven't read the book, here's some pithy bits as summarized by Liz Gannes:

Imagine, if you will, that you bought a cloud-enabled toaster. And that one day, you got a sudden in-home upgrade to three toast slots from two. Then, just as suddenly, the new feature addition was rolled back. So you were left with two slots and some smushed toast. And then your toaster decided it wanted to start serving orange juice.

You don’t truly own the toaster — rather, according to Harvard Law professor Jonathan Zittrain, “You entered into a service relationship with a breakfast-oriented provider.” That’s the tragic and giggle-worthy analogy Zittrain uses to illustrate his worry that the cloud computing model gives too much control to platforms, which must be trusted to do good.

[...]

His audience included co-panelist Werner Vogels, CTO of Amazon, a company Zittrain pinpointed as being at the center of the problem.

For instance, Zittrain called Amazon’s Kindle a device with “an operating system crying to get out.” To an even greater degree than with Apple’s iPhone, programmers can’t get direct access to develop on the Kindle platform, he noted. And Amazon retreating on the Kindle’s text-to-speech feature and zapping of U.S. customers’ copies of “1984″ — despite a convincing apology by Jeff Bezos — show the company can beam itself down to make the device less useful when it chooses.

[...]

Zittrain also pointed to Amazon Mechanical Turk, where people can be put to near-automated work that makes them effectively zombies for largely non-useful purposes such as giving five-star reviews for devices they’ve never used. In this case he thinks government regulation, like the FTC’s new blogging disclosure policy, could be a good thing — at least in the sense that it pressures Amazon to police tasks on its platform.

[...]

Clay Shirky and Laura Flanders on the sacred and profane in social media

Link: Clay Shirky on Twitter and the social media revolution | Online Journalism Blog.

For some reason, GritTV on my computer doesn't match audio to video very well, so besides looking like an out-of-sync old Japanese monster film, this is a terrific interview!

The bit I really listened to and took the most away from is about three-quarters of the way through the interview, when Clay starts talking about the way the Pirate Bay lawsuit morphed into the Pirate Political Party in Sweden, with ramifications for the European Parliament. I am definitely going to run out (figuratively, letting my fingers do the running) and find out more about that!

Also (and this relates to a recent post/discussion we were having on our Scatter/Gather work blog), the rest of the discussion from that point forward explores some of my favorite themes about how periods of great growth and intellectual energy are released in times when the sacred and the profane exist in very close proximity to each other. Except that isn't really the way Shirky put it (although others explore this connection, what in the field of Rhetoric you find in Bakhtin and his talk of the discourse of the "carnival")

The simplicity of Twitter, of course, is its genius. It has the power to do so much by doing so little. But that’s not the only thing that’s simple about Twitter. The service itself was only intended to share 140-character messages with the world. Its significance is its evolution. Everything from @replying and retweeting to using hashes and symbols can be attributed to the users. It has brilliantly allowed users to define it – almost entirely. As Shirky points out, “Most of the uses of Twitter were not imagined by the designers of the service – they were managed by the users of the service.”

This is neat: Ford named Brand of the Year for social media innovation

Link: Society for New Communications Research Announces 2009 Fellows` Choice Award Winners for Innovator, Visionary, Brand and Humanitarian of the Year | Reuters.

Neat write up below on Ford (I work for Ford at Razorfish).

Society for New Communications Research Announces 2009 Fellows` Choice Award Winners for Innovator, Visionary, Brand and Humanitarian of the Year

SAN JOSE, Calif.--(Business Wire)--The Society for New Communications Research (http://sncr.org), a global nonprofit research and education foundation and think tank focused on the latest developments in new media and communications and their impact on business, media, culture and society, today announced the Society`s Fellows` Choice Award winners for the Visionary of the Year, Innovator of the Year, Brand of the Year and Humanitarian of the Year as part of the SNCR Excellence in New Communications Awards program.

The 2009 SNCR Fellows Choice Award winners are:

* Visionary of the Year: David Plouffe, President Obama`s campaign adviser, for his successful use of social media communications tools and technologies in the 2008 U.S. presidential election campaign strategy

* Innovation of the Year: The Kindle, the popular software and hardware platform developed by Amazon.com subsidiary Lab126 for reading e-books and other digital media

* Brand of the Year: Ford for its innovative use of social media to improve the way the company communicates with its stakeholders

* Humanitarian of the Year: The Iranian Political Bloggers for their courageous use of blogging tools and Twitter to try share their experiences with the world and to try to effect political change in Iran

"The SNCR Fellows have chosen an incredibly impressive variety of individuals and organizations for this year`s award winners. These special award winners have the vision and success to provide a valuable example to others and we are honored to be able to acknowledge them through this awards program," commented Jen McClure, president, SNCR. 

[...]

The Society for New Communications Research is a global nonprofit 501(c)(3) research and education foundation and think tank focused on the advanced study of the latest developments in new media and communications, and their effect ontraditional media and business models, communications, culture and society. SNCR is dedicated to creating a bridge between the academic and theoretical pursuit of these topics and the pragmatic implementation of new media and communications tools and methodologies. The Society`s Fellows include a leading group offuturists, scholars, business leaders, professional communicators, members of the media and technologists from around the globe - all collaborating together on research initiatives, educational offerings, and the establishment ofstandards and best practices. For more information, email us at [email protected] or call +1 408.266.9658.

SNCR

Media: Jen McClure, 650-387-8590 [email protected]

What to think about the CNN.com redesign?

I've been checking out the screenshots and early weekend implementation of the new CNN.com redesign. Several of my journalist and non-journalist friends have been weighing in on links I've posted on Facebook (although my CNN buds have been keeping fairly quiet, as is proper. I did same in public forums when I worked there).

Disclaimer: I was a cyberculture columnist for CNN.com from 2002-2005, where I often had to advocate for certain "bloggish" types of discourse that were not generally permitted on the site because the online common wisdom or ways of knowing (crowd-sourced consensus on cyber-topics, usually) couldn't be traced to some important person quoted as saying "X" (an absolute requirement for CNN.com at the time), or because online "conventional" wisdom didn't necessarily jive with journalistic copyediting standards of "The Row" at that time.

Times have certainly changed, both in the network and with the site's embrace of citizen media (something I was also an early advocate for), and now, in its turn toward the site stylings of online "opinion writing" found at Huffington Post and The Daily Beast, among other blog and news aggregators (more on that below).

For what it's worth, a full archive of my CNN.com columns can be viewed here. I was employed by Turner Broadcasting from 2001 to the end of 2006, when I moved to NYC to take a position at Razorfish, ironically, the company responsible for the CNN.com 2007 redesign (UX and creative). I was not involved in the redesign at either company.

That should cover all necessary disclaimers. All I'm doing here is giving my impressions on the 2009 redesign (largely positive, I'll tell you why), in spite of my friends' initial reactions on Facebook (largely negative, I can speculate why), and what I think may have been lost from what I considered a visually stunning "liquid" (the gray modular look) redesign as proposed by Razorfish and executed by CNN.com in 2007.

What follows is my opinion and my opinion only, and in no way represents the views of any of my employers, past or present.

Rocky Mountain News Postmortem by John Temple, former editor/publisher

Link: TEMPLE TALK: Lessons from the Rocky Mountain News - Text and video of speech delivered at UC Berkeley Media Technology Summit at Google in Silicon Valley.

I couldn't resist pulling some really interesting and insightful quotations from the text of this speech by John Temple at the UC Berkeley Media Technology Summit. I'd noted the earthquake the closing of the Rocky Mountain News sent through the journalism world back when it happened, and this follow-up sort of gives it additional context.

Background on John Temple: (bio pulled from his blog)

"John Temple is the former editor, president and publisher of the Rocky Mountain News, which printed its final edition after almost 150 years on Feb. 27, 2009. Under his leadership, the paper won four Pulitzer Prizes and numerous other national awards for journalistic excellence. Temple also served the E.W. Scripps Co., owner of the Rocky, as vice president/news of the newspaper division."

Here are some links to places you can read or catch the entire speech, online:

Lessons from the Rocky Mountain News - Text and video of speech delivered at UC Berkeley Media Technology Summit at Google in Silicon Valley

The death of the Rocky Mountain News in February rippled around the world. Many want to understand what happened and what we can learn from the loss of Colorado's oldest newspaper.

Today I kicked off the UC Berkeley Media Technology Summit at Googleplex (the company's headquarters) in Silicon Valley.

The following is the text (The link takes you to Scribd, where you can print out the speech. I have also attached it below. I apologize for any inconvenience people have had trying to access my presentation) of my speech. You can also see a video of my presentation (the keynote slides, with my voiceover) at  Vimeo. Here is a link to the keynote slides themselves.

But here are the bits of the speech that jumped out at me (and has been gathering steam around Twitter too, I think). It is a tremendous look at something, a moment, I think, that will be seen as a key turning point in media history. Forgive me for taking the bits out of context (indicated by elipses . . .). Also, all indications of emphasis are mine.

[...]

Recently, when I asked my former colleagues at the paper for reflections on their experience since its closure, Bernie Lincicome, a fine sports columnist, wrote me back: “I feel like the cadaver being asked by the funeral director, how did you like the flowers?” I’m not sure what that makes this talk. Maybe the funeral director being asked to perform his own autopsy and offer guidance from the other side on how to save the lives of others suffering the same malady.

[...]

So some pretty smart people were at the top of the company that owned the Rocky Mountain News. Yet none of that was enough for the Rocky to survive in the Internet era. The Rocky published its final edition on Feb. 27 of this year, the first major paper to shut its doors after the economic crash of the fall of 2008.

On the day the closure was announced, Scripps CEO Rich Boehne told the staff assembled in the newsroom: "You are the model of what a great newspaper should be. It's a tragedy for the industry that you disappear."

[...]

 As one former Scripps executive told me in talking about what has happened to the newspaper industry, words that I think apply to the Rocky, “We had all the advantages and let it slip away. We couldn’t give up the idea that we were newspaper companies.”

Well, Scripps isn’t a newspaper company anymore in what was its biggest market. And today I’m going to walk you through the lessons I think might be taken from its largest paper’s failure. While this is going to be a newspaper-centric talk, I believe you’ll find that the lessons apply broadly across radio, TV, magazines and other media, too.

But before I subject the past to scrutiny, you need to know I don’t exempt myself from criticism. I was the top editorial person for the Rocky’s final 11 years and part of the business leadership team. I bear my own share of responsibility. It’s easy when looking back to see things that might seem obvious to us today, but it was a lot more difficult when we were in the thick of the fight, and most of the revenue growth and almost the total revenue pie came from the main newspaper product.

That said, the first lesson I hope people who care about the future of local news take from the Rocky’s experience is this: Being a “great newspaper” isn’t enough in the Internet era. You have to know what business you’re in. We thought we were in the newspaper business. Working on the Web, you need to think of now and forever. At a newspaper, people largely think about tomorrow. Thinking about tomorrow isn’t enough anymore. Consumers today want services when, where and how they want them, and they want to be able to participate, not just receive.

Steve Yelvington frames a tale of two audiences (and beatblogging and topics pages)

Link: A tale of two audiences (and beatblogging and topics pages) | yelvington.com.

Great post here, and an interesting frame for thinking about these issues. Not many mention the CNN.com topic pages (which came out with the redesign launched in 2007)... maybe folks aren't thinking about them because they are less well executed (I don't know if they are or are not, this is a newer genre that owes more to blog "carnivals" than anything else), or because they appeared BEFORE all this talk about topic pages caught fire...)

Anyway, it means approaching the informational side of journalism from OUTSIDE the frame of the inverted pyramid and more actually as technical writers. Isn't that interesting?! Summaries that give context. Unbound, decontextualized content that assumes the hypertextual link is the norm, rather than linear thinking and reading and linking. Fascinating!

What I think we may really, finally be seeing is the true modification of journalism and journalistic discourse for the Web medium, rather than doing the horseless carriage jive, the way early TV looked so much like an old time radio program, only with pictures.

Marshall McLuhan would be proud.

A tale of two audiences (and beatblogging and topics pages)

May 18, 2009 - 12:59pm — yelvington

Everybody is different from everybody else, and there are lots of ways to group people. But when looking at the audience of a newspaper website, there's one way that I continue to find compelling -- and troubling.

When we group users by frequency, we get something like this:

Our news websites tend to have a huge reach. This is the cumulative monthly unique-user count that we all like to brag about. It's the number newspapers tout when they claim they've grown total audience when print and web users are combined.

But this big reach is made up mostly of occasional users -- once, twice a month. Many come from search engines. Many aren't in the target market at all. And since advertising requires repetition to be effective, these folks don't constitute a very attractive audience from an economic perspective.

There's a much, much smaller component that's radically different from the big group. These are the loyal users, the people who come not once or twice, but 20, 30, 50 or even hundreds of times a month.

[...]

Many people still read home-delivered print (more than you might think). Print readership isn't directly measurable, but there are plenty of research tools that all report a decline in frequency -- and along with it, engagement with civic life.

On the Web, there's no home delivery -- you have to take an action to visit a website. The results are directly measurable, and painful to look at.

This isn't 1956, but we still typically write like Dwight Eisenhower is president.

That isn't a bad thing for everybody, but it fails for many.

[Heh. Great line!]

For the people in the small "loyal user" circle, it actually works pretty well. News stories tend to report incremental advances in an underlying tale that unfolds slowly, over time. If you're following along, the incremental story makes perfect sense. You might want more depth, more detail, but you won't want to be told what you already know. You won't want the background.

The problem is with the occasional user, for whom the incremental story may seem to be just so much monkey screech.

[...]

The topics page is the piece that offers the greatest opportunity to connect with the big circle.

[...]

Done well, the topics page provides the casual, occasional user with a gentle, almost encyclopedic introduction to the topic (public issue, person, place, thing). But the regular, loyal user benefits too.

Done poorly -- and I've looked recently at some topics pages that would curl my hair, if I had enough left to curl -- a topics page leaves both loyal and occasional users with one of those "WTF" moments.

The biggest dangers come from these sources:

1. 1.  Lack of a synopis that makes sense. Some sites don't even both writing a synopsis. Others seem to have assigned the work to interns from the marketing department.
2. 2.  Misplaced trust in automation. I found a USA Today topics page about the BBC. A bot had assembled it. Every oblique mention of the BBC was churned up. The page made no sense at all. If I want to run a search, I'll go to Google, thank you.
3. 3.  Inflexible formatting. A format or template should be a starting point, not an ending point. If your community has an awesome hip-hop culture, your hip-hop page should be awesome and hip-hop.

Arizona's 'Tucson Citizen' Reporters: Seeking answers to the paper's closure

Link: Our Opinion: Seeking answers? | Editorial.

You know it's bad when things get this grim. The losses of more than five dozen well-paying journalism jobs sort of pale in comparison to what a community loses in the form of its collective memory of itself and its history.

And as The Wire's David Simon has been pointing out to the Senate and to anyone else who will listen (Bill Moyers, Bill Maher), we are about to enter an inglorious boom-time for corruption, from the small town petty kind (how big the automatic kickback for the building permit or zoning change?) to the massive scale Enron- and Maddoff-style fleecing of civil society on a level folks right now probably can't begin to imagine.

Simon is also refreshing for pointing out (as I would also) that this gutting, this hollowing out of the journalistic endeavor began in the late 1980s and reached a kind of height in the flush, 30% corporate journalism profit days of the 1990s, when the corporate coffers were overflowing with carpet-bagger cash, and journalists still faced low salaries and almost constant rounds of layoffs. As they have since. You can set your watch by them.

Apparently the corporate media monopolies have deliberately set out to kill their journalistic audience/community-voice host.

 I've stopped posting on the topic as much because there is really little left to say, beyond rearranging deck chairs on the Titanic or "Thinking the Unthinkable" with Clay Shirky. Once you get there, you can rage, rage against the dying of the light all you want, but journalism as we know it is going going going into that good night.

Maybe I still have a little rage left in me, for the Kabuki Play of public relations material winkingly packaged as "journalism" that the hollowed out remnants of newspapers and other supposedly fourth estate enterprises will become, or perhaps have already become.

Chris Stomps Her Foot and Shakes Fist!

There. I feel better. For about 10 minutes.

Link: Our Opinion: Seeking answers? | Editorial.

Editorial

Our Opinion: Seeking answers?

Published: 05.16.2009

For those of you looking to this space for perspective on the Citizen's demise, for those looking for What It All Means - you are looking in the wrong place.

Excuse us, but we're a little too close to the situation right now.

Do you ask someone how it feels when a relative dies after a long bout with cancer? After all, we knew the end was coming for months.

But here's a revelation: When death comes, even if it's not supposed to be a shock . . . it's still a shock.

[...]

Those of us who have explored Tucson's, uh, challenging employment environment know we won't be making anywhere near the money we make now. Bottom line for Tucson: More than five dozen well-paying jobs lost.

But a newspaper isn't just any company. It's a repository of the city's collective memory and of our aspirations and hopes.

Healthy journalism equates with a vibrant city. A dead paper is analogous to the city's libraries closing - a chilling prospect.

• To all those bloggers and "citizen journalists" who, if you believe the Internet, are this close to reinventing the industry, here's your opportunity.

Now is your chance to cover never-ending board meetings, make Freedom of Information Act requests to dislodge facts from public officials, call sources - you have cultivated sources, right? - and otherwise do what we in our dying industry like to call "reporting."

To do it right, you'll have to work eight to 10 hours a day, five to six days a week.

If it sounds like a job, not a hobby, it is. But don't expect to get paid; apparently, that business model has been discredited.

We're rooting for you. Public officials need vigilant scrutiny if our dollars are to be wisely spent and public policies are to be sane and progressive. So good luck with that.

[...]